I have problems accessing your site.[or certain pages]

1. Make sure you refresh your browser window.
2. Clean out your temporary internet files. Temporary files make a mess of everything and slow your system considerably. Its best to use a 3rd party application if you are not familiar with the process. Please use your search engine to find out how to complete the task by yourself.
3. Your browser may not be supported. This site has been tested with the latest versions of the most popular browsers including Microsofts Internet explorer version 6.0, Opera version 8.x, and Mozilla Firefox version 1.x. If you are using an older version browser, or one not listed, I suggest you upgrade.

Why are there no prices listed?

Pricing the surplus chemical market is difficult, if not impossible to do. Market prices change like the stock market, and our prices reflect a substancial discount from that. Our sources change as well, and so does the quality of material. It is because of all these variables that it was determined to keep pricing on a personal basis, and conducted via the telephone or e-mail.

You don't have what I need

The surplus chemical market is not one normally associated with a steady supply of any one resource. But never fear, we appraise new material weekly so drop us a line describing your needs and we will contact you as soon as we find material suitable for you.

I am experiencing trouble e-mailing you, printing, or any other technical problem.

Before you blame your computer, or the website, be reminded that transient conditions on the web, including the condition of the web host, are variables. While technology is designed to work 100% of the time, the truth is somewhat less. Try your request at another time. If the problem persists, please let us know the following:

1. Your operating system.
2. What browser and version you use.
3. Your internet provider and connection speed and mail provider if it differs from your internet provider.
4. The problem you are having. Please be detailed so I can attempt to recreate your issue.

Please send all the above information to Admin

For issues where the Ahart Chemical site is not at fault, but are technical in nature, please be advised that the owner of this website, nor Ahart Chemical Co., Inc. are contracted to provide you with local technical support. You may find local help available to you in the yellow pages.

I am having trouble downloading a document or opening an attachment e-mailed to us.

Please use provided links for any downloads as all indexes are protected. Disable any download managers and retry using a browser window.

As for opening documents e-mailed to you, that depends on what type of file it is. Some common types:

1. [.jpg or .jpeg] - This is a picture file and you need a viewer to open it.

2. [.pdf] - This is an Adobe Acrobat file. You will need Adobe Acrobat to view it. The reader is free and available on the Adobe site.

3. [.doc/.rtf/.txt] - Are all Microsoft document types. They can all be opened with notepad, wordpad, or Microsoft Word.

4. [.rar or .zip] - These are compressed files and you will need a decompression tool to open them to see whats inside. winRar and Winzip are examples of applications that can do this. ** Please keep in mind that certain e-mail providers eliminate file attachments "for your own protection". This means they were deleted before they ever got to you. The Ahart Chemical Co. has no control over what your ISP or e-mail provider allow or dis-allow. It is up to you to find a suitable e-mail service.**

Can I link directly to your files?

No, please be courteous enough to link to the containing page. Contact Admin If you have further questions, or are in need of clarification.

This FAQ page will grow as more questions are asked. For anything not covered, Please contact the Admin